Telephone Crisis Support Training

Telephone Crisis Support Training

Telephone Crisis Support Training Volunteer

Telephone Crisis Support Training

09 May 2017

Lifeline WA is a Registered Training Organisation (88036) and delivers Crisis Supporter Workplace Training (CSWT) - a nationally recognised training workplace program that builds the skills of people wishing to become Lifeline Crisis Supporters. Telephone Crisis Supporters provide support to people in Australia who are having difficulty coping and may be at risk of suicide. This support is provided by telephone on our 13 11 14 crisis support line or online through our crisis chat sessions.

Who can become a Lifeline Crisis Supporter?

Anyone is eligible to apply, provided the following criteria are met:

  • Must be 18 years or over
  • Must be willing to undertake a Criminal Record Check prior to acceptance into training
  • Must be an Australian resident
  • Must demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description
  • Must be willing and able to meet all annual Lifeline accreditation requirements, including regular shifts, logged in hours, professional development and supervision.

Lifeline WA Crisis Supporter say…

“I enjoyed the face-to-face sessions and found them extremely valuable during my Crisis Supporter Workplace Training.”

“I found the course to be of high quality – succinct, well delivered and user friendly.”

“What brings me back to Lifeline each week is the thought that someone out there maybe in such despair that suicide seems their only option and yet they have had the courage to ring 13 11 14. It is a privilege and great responsibility to be there, at the other end of the telephone, to just listen with an open mind and heart and to help them find meaning and a reason to live.”

“I find my work as a Volunteer Telephone Crisis Supporter extremely rewarding and always feel good when I finish a shift.”

Benefits of becoming a Lifeline Crisis Supporter

  • Nationally recognised statement of attainment upon successful determination of final competency
  • Opportunity to contribute to the leading national crisis support organisation and the community
  • Developing new knowledge and skills that will assist you in other roles in every day life
  • Opportunities for further development and other roles
  • Develop new friendships

Annual Accreditation Requirements

  • Minimum 92 logged in hours
  • Minimum eight hours professional development per year
  • Regular supervision and call coaching
  • Criminal Record Check every two years

Units of Competency Covered

Lifeline’s CSWT offers a nationally accredited qualification in the following three units of competency:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

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