Online Crisis Chat

Crisis Support Chat

You can chat to Lifeline one-to-one using our online crisis chat service which is available 7 days a week 7pm to 12am (AEST).

Anyone in Australia experiencing a personal crisis or thinking about suicide who feels more comfortable contacting us online rather than over the phone can use this service.

During a chat session, trained Online Crisis Supporters will:

• Listen to your situation
• Provide immediate support
• Assist to clarify options and choices available to you
• Provide you with referral information for other services in your local area

Demand for our crisis support chat service is high and wait times can be long. Please be patient.

You can also call 13 11 14, to speak to a trained Telephone Crisis Supporter. Call 000 if you are in immediate danger.

About this service

• Short-term support for people who are overwhelmed and having difficulty coping or staying safe
• Real time using ‘chat’ technology
• Confidential one-to-one with a Lifeline Online Crisis Supporter
• All internet connections, particularly those from mobile devices, can suffer from dropouts and interruptions.
• If you lose contact with our service, please reconnect.

What we don’t do during the chat

• Give advice
• Solve your problems
• Tell you what to do
• Judge or criticise
• Chitchat
• Ongoing counselling

Chat available 7pm to 12am AEST, 7 days a week.

If the service appears 'offline' or 'busy', please call Lifeline on 13 11 14. If you or someone you know is in danger or needs immediate medical attention, please call 000.