Aged Care Volunteer Visitors Scheme
Combating loneliness with care and connection
Loneliness and social isolation can have a significant impact on the health and wellbeing of older people. The Aged Care Volunteer Visitors Scheme (ACVVS) at Lifeline WA helps improve the quality of life for older adults by connecting them with compassionate volunteer visitors.
Whether it’s sharing a conversation, a cuppa, or a short walk, these visits can make a world of difference.
The ACVVS is funded by the Australian Government and offers free companionship visits to eligible older people living in residential aged care facilities or receiving a Home Care Package in their own home.
Meet Pat
Aged Care Volunteer Visiting Scheme Recipient
Join as a Volunteer
If you’re looking for a meaningful way to give back, becoming an ACVVS volunteer could be for you. Your time and presence can brighten someone’s day and boost their overall wellbeing.
What’s involved?
- Commit to visiting at least once a fortnight (ideally once a week)
- Be 18 years or older
- Complete training and a National Police Check (provided and paid for by Lifeline WA)
You might spend time chatting, playing games, reminiscing, doing arts and crafts, or going for a walk. Most importantly, you’ll be offering friendship and social connection.
Join as a recipient
Do you or someone you know feel isolated and would enjoy regular company?
Lifeline WA matches volunteers with recipients based on shared interests and personality traits to ensure a comfortable and enjoyable connection. The program is free and safe, with all volunteers thoroughly screened.
Eligibility:
- Living in a Residential Aged Care Facility
- OR living at home and receiving (or approved for) a Home Care Package
- Would benefit from companionship and social connection
Refer a Recipient Today
Do you know someone who would like some extra company – perhaps a friend, a neighbour, a parent, or a grandparent? To refer a recipient, family member or yourself, please complete an online referral form below.
Frequently asked questions
How often will I be visited?
Volunteer visitors commit to visiting at least once every two weeks. Some may be available weekly, depending on availability and preferences.
What kind of activities will we do?
Activities vary depending on your interests. Common options include chatting over tea, playing board games, listening to music, doing puzzles, or enjoying a walk.
What if I don’t feel a connection with my visitor?
Sometimes it takes a few visits to feel comfortable. If it doesn’t work out after several meetings, we’ll try to match you with someone else.
What if my visitor gets sick?
They will cancel the visit and reschedule once they are well. We prioritise your health and safety.
What if I’m not feeling well?
You can postpone the visit. Your visitor will understand and reschedule.
Can my visitor take care of my pet?
No. Visitors are not allowed to care for pets under any circumstances.
Can my visitor take me to medical appointments or hospital?
No. ACVVS volunteers provide social support only. For transport needs, speak with your home care provider.
What happens in a medical emergency?
Your visitor will call 000 and stay with you until help arrives. They can also contact your emergency contact.
Can my visitor bring their pet?
Yes, if you’d like them to and if their pet is well trained. This must be approved by facility staff if you live in residential care.
Can I meet their family?
They may bring their children for a short visit with prior notice, but adult family members are not permitted.
How long are visits?
Anywhere from 30 minutes to two hours, depending on mutual preference and activity.
How do I provide feedback?
We welcome your feedback! Contact the ACVVS Coordinator or Funded Services Manager on (08) 9261 4444.
For more information or to join the program:
Email: acvvs@lifelinewa.org.au | Call Rudy: (08) 9261 4457 | Call Jacqui: (08) 9261 4423
How you can help
Volunteer
Your time can help us save lives. Explore volunteering opportunities with Lifeline WA.
Fundraise
Create your own fundraising page or download our fundraising kit.
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