Become a Digital Crisis Supporter

I love the feeling that you have made a difference in someone's day and have really listened and heard them, it is not often we get that privilege and the time and space to do that for someone.

I’m studying psychology, and volunteering as a Digital Crisis Supporter has given me invaluable life skills. Every shift, I’m reminded that behind the statistics are real people who just need someone to listen. I was nervous at first, but the training gave me the tools, and the team support means I’m never alone. I’ve grown in confidence and empathy, and I know these skills will stay with me long after uni. Most importantly, I know I’ve made a difference for people who might otherwise feel unseen.

I wanted to volunteer because my teenage kids are growing up in a world where online connection is everything. Knowing that young people often reach out digitally for support, I felt compelled to step up. Being a Digital Crisis Supporter lets me meet people where they are, on text or chat, in moments that really matter. It’s not always easy, but I finish each shift knowing I’ve given someone time, space, and care when they needed it most. I like that my kids can see me modelling empathy and giving back to our community."

I’ve been through my own tough times, and I know how powerful it is to feel heard. That’s why I chose to volunteer. As a Digital Crisis Supporter, I can be that listening ear for someone else who’s struggling. It’s not about having all the answers, it’s about creating a safe space where people feel less alone. Some shifts are hard, but I’m supported every step of the way by the Lifeline WA community. For me, this role is about turning my lived experience into hope for others, and that feels like a real gift.