Complaints process
Complaint received
If you have given us your contact details, we will let you know your complaint has been received within two working days.
Investigation
Your complaint will be investigated. If the investigation will take more than 28 days, we will let you know.
If you have not given us your contact details, your complaint will still be investigated as much as possible.
Support
If you are not happy with the result, you can seek further support.
Who can I speak to for support?
Speak to our CEO, Lorna MacGregor
Details provided upon request.
Health and Disability Services Complaints Office (HaDSCO)
A free service to help with your complaints. (08) 6551 7600 or Free Call 1800 999 057
Health Consumers Council of Western Australia (HCC)
A free service that can provide advocacy assistance with your complaint. (08) 9221 3422 or Free Call 1800 620 780
Complaints Form
To help us improve the quality of our services, please complete the form below.